Integrity@JA

Supporting a culture of accountability across OneJA

Integrity@JA is our centralized mechanism for reporting concerns, complaints, or suspected wrongdoing. It enables JA stakeholders to raise concerns safely and without fear of retaliation.

This initiative reflects our global commitment to transparency, accountability, and trust across the global network. Strong organizations create safe, accessible ways for people to raise concerns, ask questions, and report suspected wrongdoing. By encouraging responsible reporting and protecting individuals from retaliation, Integrity@JA helps strengthen our culture, safeguard our stakeholders, and ensure that JA continues to operate with the highest ethical standards.

Reporting a concern

You do not need proof or hard evidence to submit a concern. A reasonable belief that misconduct, unethical behavior, policy violations, fraud, harassment, discrimination, financial impropriety, or other wrongdoing may have occurred is enough to make a report. All reports submitted through Integrity@JA are reviewed carefully and handled as confidentially as possible.

Speaking up protects individuals, strengthens organizations, and helps JA uphold our values worldwide. You have three ways to report:

  • Reach out locally: Speak with a CEO, Executive Director, or member of the Senior Leadership Team at your JA member location, your regional operating center (ROC), or JA Worldwide.

  • Send a secure message: Email integrity@jaworldwide.org

  • Use our whistleblower tool on the FaceUp platform: Links are in the dropdown menu, below.

  • JA Africa is the regional operating Center for JA Worldwide in sub-SaharaC Africa. Simi Nwogugu‍ serves as CEO, and Janet Thiongo,‍ Africa Marketing Technology Director, Oracle, chairs the JA Africa board. Established in 2011, JA Africa teaches tangible, marketable, and sustainable skills to the rapidly increasing cohort of out-of-school, idle, unemployed, and underemployed youth in Africa. Over the next decade, JA Africa aims to provide one million African youth with information and resources, and to build the self-confidence and self-reliance necessary for Africa’s youth and the subcontinent to succeed.

    Click here‍ to register a concern or complaint in the JA Africa region.

    Or download the FaceUp app, using the access code jaafrica: Google Play ‍or ‍App Store for iPhone

  • JA Americas is the Regional Operating Center for JA Worldwide in Canada, Latin America, and the Caribbean. Noël Zemborain serves as President, and Sean Summers, EVP, Mercado Ads, and CMO, Mercado Libre, chairs the board. JA Americas serves youth across a diverse group of countries through a mix of 30+ distinct programs organized around work readiness, financial literacy, and entrepreneurship. These programs target a wide spectrum of young people, from vulnerable, at-risk, and marginalized youth to students enrolled in formal education.

    Click here to register a concern or complaint in the JA Americas region.

    Or download the FaceUp app, using the access code jaamericas: Google Play ‍or ‍App Store for iPhone

  • JA Asia Pacific is the Regional Operating Center for JA Worldwide in the Asia Pacific region. Vivek Kumar‍ serves as CEO and P G Raghuraman, Managing Director, Chief Risk Officer for Growth Markets, Accenture, chairs the JA Asia Pacific board. Along with private and public sector support and on-the-ground delivery of JA programs through 18 JA operations across the region, JA Asia Pacific creates a conversation with youth about the urgency of making themselves employable and contributing to a strong and capable workforce in the region.

    Click here to register a concern or complaint in the JA Asia Pacific region.

    Or download the FaceUp app, using the access code jaasiapacific: Google Play ‍or ‍App Store for iPhone

  • JA Europe is the Regional Operating Center for JA Worldwide across Europe. Salvatore Nigro serves as CEO, and Laurence Morvan, Chair, Accenture, chairs the JA Europe board. As the largest European provider of entrepreneurship education programs funded by businesses, institutions, foundations, and individuals, JA Europe brings the public and private sectors together to provide European youth with experiences that promote the skills, understanding, and perspective they need to succeed in a global economy. With an extensive alumni network and the largest number of students in JA Company Program globally, the program is recognized by the European Commission’s Directorate-General for Enterprise and Industry as a “Best Practice in Entrepreneurship Education.”

    Click here to register a concern or complaint in the JA Europe region.

    Or download the FaceUp app, using the access code jaeurope: Google Play ‍or ‍App Store for iPhone

  • INJAZ Al-Arab/JA MENA is the Regional Operating Center for JA Worldwide across the Middle East and North Africa. Akef Aqrabawi‍ serves as CEO, and Sheikha Hanadi Bint Nasser Khaled Al Thani, Founder and Chairperson, Amwal, chairs the board. INJAZ provides education and training in entrepreneurial skills throughout the Arab world and teaches programs aimed at developing basic business skills, financial capability, and soft skills that equip young people to start and run their own businesses and find employment.

    Click here to register a concern or complaint in the INJAZ Al-Arab/JA MENA region.

    Or download the FaceUp app, using the access code injazalarab: Google Play ‍or ‍App Store for iPhone

  • Junior Achievement USA is the Regional Operating Center for JA Worldwide across the United States. Jack Harris serves as President and CEO, and Arnold Evans, Co-Head of Emerging Middle Market, JPMorgan Chase & Co., chairs the JA USA board. Focused on empowering young people to own their economic success, JA USA’s experiential programs around work readiness, entrepreneurship, and financial literacy reach more than 4 million students annually and help them see the relevance of education and the value of staying in school.

    Click here to register a concern or complaint in the Junior Achievement USA region.

  • JA Worldwide is the global governing body for JA, Junior Achievement, Young Enterprise, INJAZ, and dozens of other translations of our iconic name. Asheesh Advani serves as President and CEO, and Karen Reddington guides our global governance as Board Chair.

    Click here to register a global or JA Worldwide–specific concern or complaint.

    Or download the FaceUp app, using the access code jaworldwide: Google Play ‍or ‍App Store for iPhone

FAQs

Use the following answers to frequently asked questions to guide your next steps:

  • Integrity@JA is a whistleblowing tool that allows any JA stakeholder to raise genuine concerns about possible wrongdoing related to the work of JA, without fear of retaliation. 

  • Any JA stakeholder: staff, students and alumni, volunteers, teachers, board members.

  • The categories you can choose from when making your complaint are: non-compliance with policies and procedures; non-compliance with laws; code of conduct concerns; data protection and privacy concerns; safeguarding concerns (children, vulnerable adults, staff, volunteers); theft fraud and corruption concerns; reporting of retaliation for making a whistleblower complaint; human trafficking concerns and other risk and compliance concerns. 

    Only compliance and risk complaints are reported here . . . not human-resources complaints.

  • Each JA location has its own policies and procedures with respect to human resources. Check your local or regional JA policies and procedures for guidance on the best way to report these concerns.  

  • There are various methods of reporting:

    • On this page, choosing the dropdown for your region or for JA Worldwide and following the links there

    • Using the link or scanning the QR code on your ROC’s website

    • Using the FaceUp Safe Reporting App with the access code on your ROC website.

  • Members are able have their own whistleblower policies: they must be at least as strict as and aligned with the JA Worldwide Integrity Program and Whistleblower Policy, which applies to all members and ROCs in the JA Worldwide network. ROCs and JA Members wishing to use their own policies alongside the JA Worldwide Integrity Program and Whistleblower Policy should notify the JA Worldwide General Counsel & Head of Risk for approval.  

  • Local laws in member countries take precedence. Do not at any time violate any laws in your country. 

  • All reports will be received by JA Worldwide General Counsel & Head of Risk, regardless of the form that you use. If you use a ROC form, a ROC administrator will also receive the report. In all cases any report you made is strictly confidential and accessible only by the recipients of the report. During investigation of reports, it may be necessary to involve more people. At all times, only the minimum necessary number of people will be involved in such investigations.  

  • You may choose to identify yourself in the report; there is a field for you to do so. The advantage of providing your name and contact information is that the report recipients can investigate the complaint more easily as they can communicate with you to get more information, if needed, to fully understand the complaint.

  • Yes, the platform allows you to make reports anonymously. We highly recommend that if you choose to use the anonymous feature, that you enter your email address at the end of the reporting process so that you can receive notifications when there has been some activity in the platform regarding your complaint. Please note that your email address is stored on the platform and is not accessible by any JA staff member including the report recipients.

  • The key is a number that you see on your screen after you’ve submitted a report in the tool. Please copy or download the key (number) and save it in a safe place. You will need that key in order to check the status of your report to see what progress has been made and to continue communicating with the investigators of the report. 

  • Entering your email address for notifications will let you know when there has been a reply to your report. This will allow you to easily keep track of the progress of your report and communicate easily and effectively with the report investigators, as all communication takes place in the tool itself. 

    JA’s third party vendor, FaceUp, will store your email address. JA will have no access to your email address. Therefore, if you have made an anonymous report and you enter your email address here, since JA will not be able to access your email address, you will remain anonymous unless you chose to identify yourself. 

  • At first, the only people who will see your report are the JA Worldwide General Counsel & Head of Risk and the ROC administrator that has been assigned by the ROC to administrate FaceUp, the platform we use. These two people will determine whether the investigation should be an internal investigation, involve an external investigator (eg. lawyer, forensic specialist) or a mixture of the two. During the information gathering stage, others may have to be brought in to investigate the report. At all times, the minimum number of people will be involved in the investigation and confidentiality will be maintained by all those involved.  

  • You’ll communicate with the investigators through the FaceUp tool. On the Home Page, you’ll see an option to “Check a Report”. Click that option, enter the numerical key that you saved after you submitted the report, and then enter the report. The communication in the tool between the investigators and you take the form of text messages/chats. If you have entered your email address for notifications, you will get a notification if anyone has communicated with you on the tool. Please note that if you have made a report on the tool, the only way to communicate with the investigators is through the tool so please enter your email address for notifications and/or go into the tool and use the “Check a Report” option.